Case Study: The Passport Office

Lead Product Manager
HM Passport Office, Digital Services


15 Sep 2017
14:25 - 14:45

Case Study: The Passport Office

HM Passport Office discusses how it has transformed its old paper based “countersignature” process to confirm the identity of passport applicants and replaced it with an online authentication system to support the digitisation of applications. This session will discuss how the digital team solved challenges and got the right balance between confirmation of identity and usability of the service.