Chirag Agarwal is the Lead Product Manager for the digital passport application service at HM Passport Office (HMPO).
Working with Kainos as their delivery partners, HMPO has embarked on an ambitious transformational program to move away from largely paper-based application and processing of passports to digital services and automation. Chirag is responsible for the product strategy and development of the user-facing application service which has enabled the use of digital photos and communications to deliver a world class user experience.
As part of this program, Chirag oversaw the development and integration of a digital identity authentication service that balances user needs whilst meeting the organisation’s commitment to public protection.
Chirag works for Kainos as a Product Principal. Prior to HMPO, he has worked with other government departments such as HMPPS, MOJ, GDS and Defra helping them with their digital transformation journeys building products and services that their users want to use rather than have to use.