Digital Director, Shared Channels Experience
DWP Digital
15 Sep 2017
11:05 - 11:30
DWPs, Voice Print Recognition Authentication project
Cheryl Stevens, Digital Director, Shared Channels Experience at DWP Digital shares for the first time, details of the organisations telephony conversational platform which gives the capability to authenticate each caller using their voice print.
Cheryl will show how this authentication will be used across all channels, especially the step out from Digital journeys to telephony.