Jane first came across Human Factors and Human Computer Interaction (HCI) when she completed her MSc in Applied Psychology many years ago. She initially worked as an internal Human Factors Consultant for BP Research, carrying out user research across BP’s main businesses – Oil, Chemicals and Exploration – looking at a whole range of HCI issues such as road safety for tanker drivers, kick detection in offshore exploration and screen design for monitoring critical safety points in chemical plants.
Jane has worked in the public sector, across several central government departments, for over 25 years. This has been primarily as a social researcher before coming full circle to user research in DWP. She is passionate about designing and building services, features and products that are based on robust and rigorous evidence about our users and their needs.