Jo Hollings

Identity Policy Lead, Identity and Trust Team

Jo Hollings

Identity Policy Lead, Identity and Trust Team
DWP Digital

Biography

I have been with DWP for nearly 6 years working in Identity & Trust, however I am a career civil servant having worked for HMRC and its predecessors since I left education. I have worked across a number of different areas, all with the common theme of enabling safe and secure government services, whilst supporting the needs of our customers. I have held a number of leadership and considerative roles both supporting operational teams to deliver change and drive government decision making.

My work in Identity and Trust focuses on enabling inclusive and proportionate customer journeys across all channels, whilst delivering DWP services aligned to cross government identity policies and standards, ensuring that the voice of our customers is listened to which allows us to deliver consistent and safe services for everyone, making sure no one gets left behind.

All session by Jo Hollings