GlobalData Public Sector’s chief analyst Jessica Figueras examines the landscape for the increased use of identity systems in the delivery of public services. This presentation will discuss where and how identity services such as GOV.UK Verify are currently being utilised and discuss their potential for future adoption. Jessica will consider issues such as eIDAS, and present details of the use of identity systems in other governments’ delivery of public services. This scene-setter for the day will stitch together the big picture for identity in government, including the pitfalls that could hamper future progress in the adoption of identity in government services.
What lessons have government departments learned about the development of identity in the delivery of digital government services? The Cabinet Office has a position on the leadership team for OIX. So what is the Cabinet Office and the Government Digital Service’s (GDS) vision for the use of identity for public service delivery? How does it see the identity landscape and GOVUK Verify’s position within it? And what progress is the GDS Verify team making in analysing, reviewing options and making recommendations on the design of its future certification model, which will be applicable to private sector reuse?
A number of national governments have wrestled with the challenge of introducing identity services. Canada, for example, has a Pan Government Assurance Model. What lessons does the UK need to bear in mind when implementing its own model? How did Canada go about it? What other international lessons should be followed? And where do the technology providers – Google, Facebook – fit into the identity picture? What is the bigger opportunity/challenge in delivering ‘identity’ in government services?
Adam Lewis looks at the possibilities provided by the creation and delivery of an identity ecosystem for the NHS.
Government-assured digital identity has arrived at a pivot point. The Cabinet Office’s plan to have 25m citizen users of GOV.UK Verify by 2020 is a worthy objective and digital identity for citizens is essential, some might argue. Delivering it as a government-assured identity is essential too and there are several private firms who can provide extra attributes if an open market for digital identities can be created.
Richard Slater breaks down some of the key learnings from his experience and a consultant on various Identity projects. Richard will share some helpful tips on the things to avoid and a few ideas to use in your organisation.
Much has been said about identity systems’ adoption in central government. But what about the wider public sector? GOV.UK Verify has been trialled in local government – Warwickshire County Council has been involved in a Blue Badge pilot– and Essex County Council has expressed an interest in using it. Pilots for #VerifyLocal covering Residents’ Parking Permits and Age-related Concessionary Travel Passes have been the vehicle for GDS to identify how to roll Verify out to the local government market.
So what are the opportunities for the adoption of identity systems in the wider public sector? Ian Litton, who led the WCC Blue Badge work and is running an OIX project looking at how to use locally collected data to help “hard to reach” groups achieve a Verify identity, will discuss what the wider public sector needs from an identity system, and what benefits could accrue. He will discuss some of the opportunities that could arise from the rollout of Verify into the private sector, such as different commercial models and additional functionality, all of which would be of interest to local councils. He will then lead a panel session discussing some of the issues arising.
The introduction of identity systems in the delivery of government services has the potential to cause some trust and ethics concerns among the public. Just how should government go about creating the right environment and trust ecosystem for the creation of trusted digital relationships in the delivery of public services? Public concern over the introduction of the care.data scheme in the NHS has highlighted that government has a long way to go to convince citizens over the safety of their data and identity. In this session, campaigners for the introduction of digital identity debate the potential and the concerns with privacy and trust advocates.
Today’s conference has heard from the key players in the middle of putting identity at the heart of the delivery of public services. So what happens now? This panel brings together several identity exponents to discuss how the future might play out in a session chaired by the Institute of Government’s Daniel Thornton.